Thank you for purchasing a Doc Johnson product. The warranty replacement is currently only valid in United States and Canada. To submit your ninety (90) day or one (1) year product warranty claim, simply follow the instructions to the right. Your original purchase receipt will be required as evidence that the date of your claim falls within the warranty period.
How long will it take to get a replacement product?
Please allow 2-4 weeks from the time you mail your verification form and shipping payment. It may take longer depending on your claim.
Can I get a product refund from Doc Johnson?
No. We are not a retailer. Doc Johnson does not refund the price of products that were purchased from a retail or online store. Please contact the retail store for their return policy. Doc Johnson only replaces defective products still under warranty.
How do I know the status of my product claim?
Doc Johnson will notify you if there are any issues through email. You can contact us if you would like to ask us any questions.
Why do I have to pay a shipping and handling fee?
Doc Johnson is not responsible for the cost of shipping and handling for a replacement product within the warranty timeline.
IMPORTANT: BY USING YOUR DOC JOHNSON PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE DOC JOHNSON PRODUCT WARRANTY (“WARRANTY”) AS SET FORTH BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE ONLINE WARRANTY. THE INFORMATION ON THIS PAGE REGARDING WARRANTIES AND LEGAL RIGHTS IS INTENDED FOR PRODUCTS PURCHASED IN THE UNITED STATES ONLY. THE DOC JOHNSON PRODUCT WARRANTY IS VALID ONLY IN THE U.S.A. AND CANADA.
What’s Covered – Health Devices Corporation d/b/a Doc Johnson (“Doc Johnson”), a Delaware corporation, warrants all Doc Johnson-branded products contained in the original packaging (“Doc Johnson Product”) against defects in materials and workmanship when used normally in accordance with Doc Johnson’s guidelines for a period of ninety (90) days with the expception of the products defined below from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Doc Johnson’s product guidelines include but are not limited to use, care, and maintenance instructions contained on product packaging and www.docjohnson.com. The warranty covers working parts that affect the function of the pleasure product.
Products covered under the one (1) year warranty include:
Automatic Vibrating Rechargeable Pussy Pump
TRYST™ Multi Erogenous Zone Massager
iVibe™ Select iRoll
iVibe™ Select iPlease
iVibe™ Select iCome
iVibe™ Select iBend
iVibe™ Select iRipple
iVibe™ Select iRock
iVibe™ Select iWand
OptiMALE™ Rechargeable Vibrating C-Ring
OptiMALE™ - Vibrating P-Curve with Wireless Remote
KINK™ - Pulse - Ultimate 4 Motor Silicone Vibrator
KINK™ - Fucking Machines - Power Banger
What’s Not Covered – This Warranty does not apply to any non-Doc Johnson branded products, even if packaged or sold with a Doc Johnson Product. Manufacturers other than Doc Johnson may provide their own warranties to you – please contact them for further information. Doc Johnson is not responsible for damage arising from failure to follow instructions relating to the Doc Johnson Product’s use. This Warranty does not apply to: (a) consumable parts, such as batteries, lotions and lubricants; (b) cosmetic damage or deterioration, including but not limited to discoloration and broken plastic on ports; (c) loss of or damage to removable parts; (d) damage caused by use with another product; (e) damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external cause; (f) damage caused by use of the Doc Johnson Product outside Doc Johnson’s published guidelines; (g) damage caused by service performed by anyone who is not a representative of Doc Johnson; (h) a Doc Johnson Product that has been modified to alter functionality or capability; (i) defects caused by normal wear and tear or otherwise due to the normal aging of the Doc Johnson Product.
The defective Doc Johnson Product will be replaced with a new, identical Doc Johnson Product or, if unavailable, a new Doc Johnson Product of comparable value. Due to continuing improvements, replacement product may differ from the product submitted for a warranty claim.
Instructions of completing
your product warranty
Please read all information about our warranty requirements
and coverage before proceeding.
Please fill out the required online warranty form below. (You will recieve a confirmation code in your email. Save your
confirmation code for verification)
Write a $10.00 check or U.S. money order made payable to the
Doc Johnson Warranty Dept. to cover shipping and handling.
Mail your verification form with payment to Shipping Address:
Doc Johnson Enterprises
Attn: Warranty Dept.
P.O. Box 9908
North Hollywood, CA 91609-9908
Make sure all information is correct before submitting your
claim for a quick warranty process. A Representative will
contact you if warranty is not approved.
All fields are required to process warranty. Information will be kept private and not sold to any 3rd party company.
LIMITATION OF REMEDIES:
The foregoing is the sole warranty for Doc Johnson products. Doc Johnson hereby disclaims any implied
warranty that the products will be merchantable or fit for any particular purpose. Doc Johnson’s
liability and customer’s exclusive remedy under the foregoing warranty will be limited to
replacement or repair of the product by Doc Johnson. The warranties above are exclusive and in lieu
of all other warranties, whether express or implied, including warranties of merchantability and
fitness for a particular purpose.
In no event will Doc Johnson be responsible for any special, incidental, or consequential damages
resulting from the use of this product, or based on any breach of warranty, breach of contract,
negligence, tort or any other legal theory, such damages may include without limitation, loss of
saving or revenue; loss of profit; loss of use; the claims of third parties, including without
limitation retailers; any cost of any substitute equipment or services.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you. The warranty gives specific legal rights, and you may have
other legal rights which vary from state to state or country to country.
Due to local, state, and regional laws, we do NOT ship certain Novelties to the locations listed
PLEASE READ THIS PROVISION CAREFULLY. IT INCLUDES AN AGREEMENT TO MANDATORY ARBITRATION, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE RELATED TO YOUR USE OF ANY DOC JOHNSON PRODUCT TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEED IN COURT. THIS PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION. THIS AGREEMENT ALSO INCLUDES A JURY WAIVER.
It is Doc Johnson’s goal that its products meet or exceed your expectations and that you are satisfied. In the event that you have a problem or dispute relating to the Warranty that needs special attention, you agree that you will give Doc Johnson the opportunity to resolve your problem or dispute by sending a written description of your problem or dispute to Doc Johnson Enterprises, Attn: Warranty Dept., P.O. Box 9908, North Hollywood, CA 91609-9908. You then agree to negotiate with Doc Johnson in good faith about your problem or dispute. This should lead to resolution, but if for some reason your problem or dispute is not resolved satisfactorily within sixty (60) days of Doc Johnson’s receipt of your written description of it, you agree to the further dispute resolution provisions below.
All disputes between the parties arising out of or relating to this Warranty, including the interpretation or enforcement of the terms herein, shall be settled by final and binding arbitration in Los Angeles County, California before a single arbitrator pursuant to the prevailing Rules of the American Arbitration Association. The arbitrator may award any legal or equitable remedy, and trial by jury is hereby expressly waived. Judgment may be entered on the arbitrator's award in any court of competent jurisdiction. You agree to pay your own fees, costs, and expenses, including those for any attorneys, experts, and witnesses.
Any such dispute shall not be combined or consolidated with a dispute involving any other person's or entity's product or claim, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action. The arbitration shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law. The arbitration shall be conducted according to the American Arbitration Association (AAA) Commercial Arbitration Rules applicable to consumer disputes. This arbitration provision is entered pursuant to the Federal Arbitration Act. The laws of the State of California, without reference to its choice of laws principles, shall govern the interpretation of the Warranty and all disputes that are subject to this arbitration provision. The arbitrator shall decide all issues of interpretation and application of this arbitration provision and the Warranty.
This arbitration provision also applies to claims against Doc Johnson’s employees, representatives and affiliates if any such claim arises from the Doc Johnson Product's sale, condition or performance.