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Privacy Policy


Doc Johnson Enterprises is committed to protecting the private sensitive information of our customers. We have revised our Privacy Policy to reflect our commitment, and we strongly urge you to take some time to review the new version below.

COOKIES

We Use Cookies To Enhance Your Experience Better

Doc Johnson uses cookies and other automated web functions to collect information about visits to our website.

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. When we refer to “cookies”, we mean all of these:

What Cookies Are Used?

The following types of cookies we may use:

Strictly Necessary Cookies
These cookies are essential in order to carry out a transaction or request initiated by you. Examples include remembering information provided by you as you move through the site to and managing your logged-in status during the session. You cannot opt out of these cookies as the websites cannot function properly without them.

Functional Cookies
These cookies allow the site to remember choices you have made in order to provide functionality for your benefit. For example, functional cookies allow the site to remember settings specific to you, such as your country selection and persistent sign-in state if selected by you, and other customized features.

Analytic Cookies
These cookies allow us to collect data relating to your use of our sites, including the content on which you click while browsing on our sites, in order to measure the effectiveness and consumer interaction with the site and improve our sites over time. These cookies may be provided by our third-party analytic tool provider but are only used for purposes related to our sites.

Targeting Cookies
These cookies remember information regarding your use of our sites and other sites so that we can serve promotional and other targeted information to you on our sites.

Re-Targeting Cookies
These cookies remember information regarding your use of our sites so that we can serve promotional and other targeted information to you on other sites.

Social Media Cookies
These cookies provide access to social networks and may collect personal information in relation to your use of these networks. We have no control for how the social networks may collect and use your personal information and their use is subject to the social network’s privacy policy,
To learn more about cookies, visit http://www.allaboutcookies.org.

How To Disable or Remove Cookies

Most Web browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our site features.

For more information on how to manage cookies on your browser, please access the appropriate link below:

Promotional Offers from the Company

If you do not wish that we retain or use your e-mail address/contact information to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (email blast opt-out option) or by sending us an e-mail stating your request to: cs@docjohnson.com = Data Privacy Rights – Unsubscribe or you can visit our contact us page and select the Data Privacy Rights tab and send us a message.

 

Data Retention Policy

The main category of data we collect is Personal Data (all of the information that identifies a particular consumer, e.g. name, email address, etc.). Generally speaking, we will retain data for a minimum period of three (3) years following the last day in which you interacted with us regarding the purpose for which the data was obtained and processed. 

We also maintain Warranty Data, which consumers provide to us when they register their warranty or make a warranty claim with us.  We retain Warranty Data for at least as long as the warranty is in effect.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we undertake to determine a period of retention based upon the relevant applicable statute of limitations as concerns any claim we may have as against each other, the terms of any warranty, and appropriate to attend to security issues, prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business.

In any event, we may retain your personal data where retention is necessary for legal or regulatory compliance purposes or in order to protect the vital interests of either of us or of a third party.

It is important to note that once data is purged either by request or our data retention policy, there will be no way for the customer or our customer service department to access any of the data associated with that account.


Correcting Your Information

If your physical address changes or you change your email address, please advise us in writing or update your user account information so our records remain up to date and there is no delay to your receipt of an order or warranty status. We are not responsible for lost goods or incomplete services due to your failure to update such information.

To exercise any of your rights in relation to your personal data, or to request access to, correct or delete any personal information that you have provided to us, please contact us by e-mail at cs@docjohnson.com - Privacy Inquiry General - Request Regarding Access or Change and/or by letter to Doc Johnson Enterprises, P.O. Box 9908, North Hollywood, CA 91609 or call Toll Free: 800-423-3650. There are exceptions to our obligation to delete or modify your personal data. In general, we may not accommodate a request to delete or change information if the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.

We reserve the right to require proof of identity and residence, and (subject to applicable legal restriction) to obtain reasonable condition to providing access to, modifying or deleting your data.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Your California Privacy Rights

California Shine the Light Law
California Civil Code Section 1798.83, known as the Shine the Light Law, requires us to disclose that California customers may request information concerning whether a business has disclosed personal data (as defined in the Shine the Light law) to any third parties for their direct marketing purposes. We do not disclose your personal data (as defined in the Shine the Light law) to non-affiliated companies for their direct marketing purposes without your consent.

California Consumer Privacy Act
Under the California Consumer Privacy Act (“CCPA”), California Civil Code sections 1798.100-1798.199, California residents have specific rights related to the information we collect or maintain about you. The rights of California residents pursuant to the CCPA are further described below. This California specific portion of the Privacy Policy was last updated on June, 25, 2020. Any changes will be effective immediately upon the posting of the revised Privacy Policy.

1. Notice of Collection.
We may collect information about consumers in following categories of personal data that identifies, relates to, describes, or is capable of being associated with a particular individual, as defined by the California Consumer Privacy Act. We may use this information we collect for the business or commercial purposes described below. Over the past 12 months we have collected such information from the following sources, for the following business or commercial purposes, and have shared that information with the following categories of third parties.

A. Category of Information: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license number, passport number, or other similar identifiers such as signature and physical characteristics
Sources from which we collected this information: We collect this information directly from consumers when they interact with our website, including when consumers sign up to receive our press releases and/or newsletters, request retail training, submit a product warranty form, make a product warranty claim, and/or make a newsletter submission or review a product, or enter a contest.
Business Purposes for which we collect this information: To market to our products and services to consumers. To respond to consumer inquires. To newsletter submissions. To provide retail training. To respond to warranty claims or customer service inquires. To award contest participants.
Third parties with whom we shared this information with: We share this information with third party email marketing services.

B. Category of Information: Characteristics of protected classifications under state or federal law, such as age or gender.
Sources from which we collected this information: We collect this information directly from consumers when they interact with our website, including when consumers sign up to receive our newsletters.
Business Purposes for which we collect this information: To verify the consumer is over the age of 18. To market our products and services to consumers. To gain insight into the characteristics, interests, and behaviors of consumers.
Third parties with whom we shared this information with: We share this information with third party email marketing services.

C. Category of Information: Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Sources from which we collected this information: We collect this information when consumers submit a product warranty form, make a product warranty claim, or make a customer service inquiry.
Business Purposes for which we collect this information: To gain insight into the characteristics, interests, and behaviors of consumers. To market our products and services to consumers. To respond to warranty claims or customer service inquires.
Third parties with whom we shared this information with: We do not share this information with third parties.

D. Category of Information: Internet or electronic network activity information, information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
Sources from which we collected this information: We collect this information when consumers interact with emails we send them.
Business Purposes for which we collect this information: To gain insight into the characteristics, interests, and behaviors of consumers. To market our products and services to consumers.
Third parties with whom we shared this information with: We do not share this information with third parties.

E. Category of Information: Professional or employment related information.
Sources from which we collected this information: We collect this information when a consumer provides it to us.
Business Purposes for which we collect this information: To market our products and services to consumers. To provide retail training.
Third parties with whom we shared this information with: We do not share this information with third parties.

F. Category of Information: Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sources from which we collected this information: We collect this information directly from customers, automatically from customers’ use of our website, including when consumers sign up to receive our press releases and/or newsletters, request retail training, make a product warranty claim, take quizzes or surveys, and/or make a newsletter submission.
Business Purposes for which we collect this information: To gain insight into the characteristics, interests, and behaviors of consumers. To market our products and services to consumers. Third parties with whom we shared this information with: We do not share this information with third parties.

We may also use any of the information we collect from consumers in order to:

  • Provide customer service and technical assistance and respond to questions related to our products and services;
  • Conduct internal research and development and make business decisions about current and future product and service offerings;
  • Debug and repair errors in our products and services and other activities to maintain and improve the quality and safety of our products and services;
  • Cooperate with law enforcement and protect the rights, interests, safety or property of us or our customers, service providers and other third parties;
  • Comply with and enforce applicable legal and regulatory obligations, and respond to governmental requests;
  • Enforce our policies, terms and conditions, or other agreements; and
  • Defend against or pursue claims, disputes, or litigation – in court or elsewhere.We may disclose or transfer personal data about consumers as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which case the personal data could be transferred to third parties as a business asset in the transaction – subject to the terms of this privacy policy.

2. Your Right to Know About Personal Information Collected or Disclosed
a. Your Right to Request Information. You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you. You may make a request for this information twice within a 12-month period. You may request any or all of the following: The categories your personal information we has collected about you in the preceding 12 months; the categories of sources from which the personal information has been collected about you in the preceding 12 months; the business or commercial purpose for collecting or selling your personal information in the preceding 12 months; the categories of third parties with whom we have shared your personal information in the preceding 12 months; the categories of your personal information that we sold and the categories of third parties to whom the personal information was sold in the preceding 12 months, listed by category or categories of personal information for each third party to whom your personal information was sold; the categories of your personal information that we disclosed for a business purpose in the preceding 12 months; and/or the specific pieces of personal information we have collected about you.

b. Instructions for Requesting Information. In order to make a request for information pursuant to this section please fill out the form on docjohnson.com/customer-service. You may also request information by calling us toll-free at 800-423-3650, emailing us at cs@docjohnson.com, or contacting us via postal mail at the following address:

Postal Address: 11933 Vose Street
North Hollywood, CA. 91609

In your request, state what information you are requesting. Please provide us with an email address for us to contract you at. If you do not have an email address, please provide a telephone number, and/or postal mailing address for us to contact you at.

c. Verification Process. To process requests about categories of information about you, we require that you provide at least two pieces of personal information that match the personal information we maintain about you.
For requests about specific pieces of information about you, we require you provide us with three pieces of personal information that match the personal information we maintain about you. In addition, we will require that you provide us with a signed and notarized declaration under the penalty of perjury stating that you are the person whose records you are requesting.

3. Disclosure or Sale of Personal Information
We have not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. We do not knowingly collect nor sell the personal information of minors under 18 years of age.

4. Your Right to Request Deletion of Personal Information
a. Your Right to Delete Information. You have the right to request that we delete any personal information about you which we have collected from you or which we maintain that identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with you or your household. We are not required to comply with a request to delete the personal information if it is necessary us to maintain your personal information in order to:

  1. Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of a business’s ongoing business relationship with you, or otherwise perform a contract between you and us.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
  7. To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on your relationship with the business.
  8. Comply with a legal obligation.
  9. Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

 

b. Instructions for Requesting Your Information be Deleted. In order to make a request to delete personal information pursuant to this section please fill out the form on docjohnson.com/customer-service. You may also request your information be deleted by calling us toll-free at 800-423-3650, emailing us at cs@docjohnson.com, or contacting us via postal mail at the following address:
Postal Address: 11933 Vose Street
North Hollywood, CA. 91609

In your request, specify what information you are requesting be deleted or state that you are requesting all information we have collected or maintain about you be deleted. Please provide us with an email address to contact you at. If you do not have an email address, please provide either a telephone number and/or postal mailing address to contact you.

c. Verification Process. Requests will be verified in one of two ways depending upon our good faith belief as to the harm unauthorized deletion of this information may pose to you. For requests to delete that pose a low risk of harm to you should the deletion be unauthorized, for example a deletion of your browsing history on our website, we will require that you provide at least two pieces of personal information that match the personal information we maintain about you.

For requests which pose a high risk of harm to you should the deletion be unauthorized, for example the deletion of your customer account, we will require you provide us with three pieces of personal information that match the personal information we maintain about you. In addition, we will require that you provide us with a signed and notarized declaration from under the penalty of perjury stating that you are the person whose records you seek to delete.

5. Right to Opt-Out of the Sale of Personal Information
We do not provide a mechanism for opting-out of the sale of your personal information because do not, and will not, sell personal information we collect. If we decide to sell personal information in the future, we will provide a notice of right to opt-out in this privacy policy. We do not, and will not, sell personal information collected during the time period during which a notice of opt-out is not posted.

6. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you because you have exercised any of your consumer’s rights, including, but not limited to:

  1. Denying goods or services to you;
  2. Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  3. Providing a different level or quality of goods or services to you; and/or
  4. Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

7. Authorized Agent
You may designate an authorized agent to make a request under the California Consumer Protection Act by providing the authorized agent written permission to do so or when you have provided the authorized agent power of attorney pursuant to Probate Code sections 4000 to 4465. We will require the authorized agent to submit proof that they have been authorized by you to act on their behalf, and, except in cases where you have provided the authorized agent power of attorney, we may require that you verify your identity with us.

8. Notice of Financial Incentive.
We do not currently offer financial incentives or price or service differences online to consumer in exchange for the retention and/or sale of their information.

9. Exceptions
We may aggregate and/or de-identify your information so that the information no longer relates to you individually. Our use and disclosure of such aggregated or de-identified information is not subject to this Privacy Policy, and may be disclosed to others without limitation and for any purpose.

10. Consumers with disabilities
California consumers with disabilities my contact us by phone at 800-423-3650 or email us at cs@docjohnson.com for information on how to access this notice in an alternative format.

11. Contact Us.
If you have any questions or concerns about any aspect of this Privacy Policy or our privacy practices, or if you would like to exercise the choices discussed above, please contact us at the address set forth below or email us at cs@docjohnson.com:
Postal Address: 11933 Vose Street
North Hollywood, CA. 91609

Special Rights For European Residents.

If you reside in the European Union you may have additional rights as set forth under the GDPR. The GDPR is a complex regulatory process. We advise you to read the relevant regulation and guidance provided by the relevant regulatory authorities for a full explanation of your rights.

Your principal rights under the GDPR are access to change in communication, rectification, erasure, processing restriction or objection, portability, withdrawal of consent and the right to complaint to a regulatory authority. These rights are not absolute and exceptions apply. For example, we may not accommodate a request to delete or change information if we can demonstrate compelling legitimate grounds that override your interests or the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.

If the legal basis for our processing your personal data is your consent, or the necessity to comply with your requests, or for the performance of a contract we have with you, and we are automatically processing your personal data, you have the right to receive from us a copy of such personal data in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time subject to applicable exceptions. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

Privacy Shield & Data Protection Authorities

We believe that we are in compliance with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union to the United States. We commit to comply with the applicable Privacy Shield Principles for all onward transfers of Personal Data from the EU, including its applicable onward transfer liability provisions. We have, or as of the relevant time will have, certified to the Department of Commerce that we materially comply with the principles of the Privacy Shield and in the event of any conflict as between this Privacy Policy and the Privacy Shield, the Principles of the Privacy Shield will control. To learn more about the Privacy Shield program, and to view our certification, please visit the Privacy Shield web site which as of the date of this Policy was located at: https://www.privacyshield.gov/

We commit to resolve complaints about our collection or use of your Personal Data as required under the applicable Principles of the Privacy Shield. EU individuals with inquiries or complaints regarding our policies and their inter-relation with Privacy Shield principles should contact us at cs@docjohnson.com subject=US Privacy Shield - Data Protection Inquiry.

If you have a complaint concerning our use of relevant Personal Data, which remains unresolved by other means, you may have the right to binding arbitration. The pre-conditions for arbitration, and your rights in this regard are more fully described on the Privacy Shield website which as of the date of this Policy was located at: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any personal information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for selecting one that is strong and keeping it confidential. We ask you not to share your password with anyone. We also urge you to be careful about disclosing any personal information in public areas of the Website. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

COMMUNICATIONS FROM THE SITE:

Special Offers and Updates

We send all new members a welcoming e-mail. Established members will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications in these e-mails.

Newsletters

If a user wishes to subscribe to our newsletters, we ask for contact information such as name or/and e-mail address. Out of respect for our users privacy we provide a way to opt-out of these communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our website is temporarily suspended for maintenance we might send users an e-mail. However, these communications are not promotional in nature.

SHARING:

Legal Disclaimer

Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Sharing With Third Parties

We do NOT share our customers' e-mail addresses with third parties, except for when required by law (see legal disclaimer). In order to present our customers with potentially interesting opportunities, we do occasionally share name and mailing address information with certain third parties. We believe that our customers will benefit from these arrangements, but out of respect of our clients' privacy, we will remove such information from disclosure upon request (via e-mail to cs@docjohnson.com) by our customers.

Choice/Opt-out

Our customers are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. Customers who no longer wish to receive our newsletters and promotional communications via e-mail may opt-out of receiving these communications by clicking on the link provided in the e-mail or by visiting our contract us page.

Security

We take every precaution to protect our customers' information. When customers submit sensitive information via our website, their information is protected both online and off-line.

When our free sample form asks users to enter sensitive information, that information is encrypted and is protected by a secure password protected database.

We also do everything in our power to protect user-information off-line. We restrict all of our customers' information to our office, and only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.

If you have any questions about the security at our website, please contact us via e-mail at to cs@docjohnson.com.

Supplementation of Information

To fulfill our obligation to our customers, it is sometimes necessary that we supplement the information that we receive with information from third party sources.

Changes to Our Privacy Policy

We may modify this Privacy Policy at any time by publishing a new version on our Website. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page and/or by email. The effective date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at:
Telephone: 818-765-1543
Facsimile: 818-765-6060
Postal Address: 11933 Vose Street
North Hollywood, CA. 91609
Website: www.docjohnson.com