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Privacy Policy


Doc Johnson Enterprises is committed to protecting the private sensitive information of our customers. We have revised our Privacy Policy to reflect our commitment, and we strongly urge you to take some time to review the new version below.

COOKIES

We Use Cookies To Enhance Your Experience Better

Doc Johnson uses cookies and other automated web functions to collect information about visits to our website.

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. When we refer to “cookies”, we mean all of these:

What Cookies Are Used?

The following types of cookies we may use:

Strictly Necessary Cookies
These cookies are essential in order to carry out a transaction or request initiated by you. Examples include remembering information provided by you as you move through the site to and managing your logged-in status during the session. You cannot opt out of these cookies as the websites cannot function properly without them.

Functional Cookies
These cookies allow the site to remember choices you have made in order to provide functionality for your benefit. For example, functional cookies allow the site to remember settings specific to you, such as your country selection and persistent sign-in state if selected by you, and other customized features.

Analytic Cookies
These cookies allow us to collect data relating to your use of our sites, including the content on which you click while browsing on our sites, in order to measure the effectiveness and consumer interaction with the site and improve our sites over time. These cookies may be provided by our third-party analytic tool provider but are only used for purposes related to our sites.

Targeting Cookies
These cookies remember information regarding your use of our sites and other sites so that we can serve promotional and other targeted information to you on our sites.

Re-Targeting Cookies
These cookies remember information regarding your use of our sites so that we can serve promotional and other targeted information to you on other sites.

Social Media Cookies
These cookies provide access to social networks and may collect personal information in relation to your use of these networks. We have no control for how the social networks may collect and use your personal information and their use is subject to the social network’s privacy policy,
To learn more about cookies, visit http://www.allaboutcookies.org.

How To Disable or Remove Cookies

Most Web browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our site features.

For more information on how to manage cookies on your browser, please access the appropriate link below:

Promotional Offers from the Company

If you do not wish that we retain or use your e-mail address/contact information to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (email blast opt-out option) or by sending us an e-mail stating your request to: cs@docjohnson.com = Data Privacy Rights – Unsubscribe or you can visit our contact us page and select the Data Privacy Rights tab and send us a message.

Data Retention Policy

There are two main categories of data we are primarily concerned with: Personal Data (all of the information that identifies a particular customer (e.g. name, address, email address, etc.) and Sales Data (the purchases any customer may make). We undertake that we will not retain your personal data for periods that are longer than necessary for the purpose for which it was obtained and/or held for processing. We must, however, retain sales data for a minimum of seven years in order to comply with the requirements of various legal and financial regulatory agencies. As a result, in addition to a user's ability to export/modify/purge personal data from our system, we have a two-tiered approach to purging personal data.

Generally speaking, we will retain your personal data for a minimum period of three (3) years following the last day in which you interacted with us regarding the purpose for which the personal data was obtained and processed. For example, we will retain Sales Data related to any sale for a minimum of three (3) years from the date the relevant goods or services were delivered to or, in the case of streaming video, used by you.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we undertake to determine a period of retention based upon the relevant applicable statute of limitations as concerns any claim you may have as against each other based upon your interaction with the Website and/or the order or delivery of any goods or services and to attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business.

In any event, we may retain your personal data where retention is necessary for legal or regulatory compliance purposes or in order to protect the vital interests of either of us or of a third party.

It is important to note that once personal data is purged either by request or our data retention policy, there will be no way for the customer or our customer service department to access any of the data or digital products stored on our servers and associated with that account.

Correcting Your Information

If your physical address changes or you change your email address, please advise us in writing or update your user account information so our records remain up to date and there is no delay to your receipt of an order or warranty status. We are not responsible for lost goods or incomplete services due to your failure to update such information.

To exercise any of your rights in relation to your personal data, or to request access to, correct or delete any personal information that you have provided to us, please contact us by e-mail at cs@docjohnson.com - Privacy Inquiry General- Request Regarding Access or Change and/or by letter to Doc Johnson Enterprises, P.O. Box 9908, North Hollywood, CA 91609 or call Toll Free: 800-423-3650. There are exceptions to our obligation to delete or modify your personal data. In general, we may not accommodate a request to delete or change information if the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.

We reserve the right to require proof of identity and residence, and (subject to applicable legal restriction) to obtain reasonable condition to providing access to, modifying or deleting your data.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please e-mail us at: cs@docjohnson.com subject=California Privacy Rights Inquiry.

Special Rights For European Residents.

If you reside in the European Union you may have additional rights as set forth under the GDPR. The GDPR is a complex regulatory process. We advise you to read the relevant regulation and guidance provided by the relevant regulatory authorities for a full explanation of your rights.

Your principal rights under the GDPR are access to change in communication, rectification, erasure, processing restriction or objection, portability, withdrawal of consent and the right to complaint to a regulatory authority. These rights are not absolute and exceptions apply. For example, we may not accommodate a request to delete or change information if we can demonstrate compelling legitimate grounds that override your interests or the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.

If the legal basis for our processing your personal data is your consent, or the necessity to comply with your requests, or for the performance of a contract we have with you, and we are automatically processing your personal data, you have the right to receive from us a copy of such personal data in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time subject to applicable exceptions. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

Privacy Shield & Data Protection Authorities

We believe that we are in compliance with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union to the United States. We commit to comply with the applicable Privacy Shield Principles for all onward transfers of Personal Data from the EU, including its applicable onward transfer liability provisions. We have, or as of the relevant time will have, certified to the Department of Commerce that we materially comply with the principles of the Privacy Shield and in the event of any conflict as between this Privacy Policy and the Privacy Shield, the Principles of the Privacy Shield will control. To learn more about the Privacy Shield program, and to view our certification, please visit the Privacy Shield web site which as of the date of this Policy was located at: https://www.privacyshield.gov/

We commit to resolve complaints about our collection or use of your Personal Data as required under the applicable Principles of the Privacy Shield. EU individuals with inquiries or complaints regarding our policies and their inter-relation with Privacy Shield principles should contact us at cs@docjohnson.com subject=US Privacy Shield - Data Protection Inquiry.

If you have a complaint concerning our use of relevant Personal Data, which remains unresolved by other means, you may have the right to binding arbitration. The pre-conditions for arbitration, and your rights in this regard are more fully described on the Privacy Shield website which as of the date of this Policy was located at: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any personal information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for selecting one that is strong and keeping it confidential. We ask you not to share your password with anyone. We also urge you to be careful about disclosing any personal information in public areas of the Website. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

COMMUNICATIONS FROM THE SITE:

Special Offers and Updates

We send all new members a welcoming e-mail. Established members will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications in these e-mails.

Newsletters

If a user wishes to subscribe to our newsletters, we ask for contact information such as name or/and e-mail address. Out of respect for our users privacy we provide a way to opt-out of these communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our website is temporarily suspended for maintenance we might send users an e-mail. However, these communications are not promotional in nature.

SHARING:

Legal Disclaimer

Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Sharing With Third Parties

We do NOT share our customers' e-mail addresses with third parties, except for when required by law (see legal disclaimer). In order to present our customers with potentially interesting opportunities, we do occasionally share name and mailing address information with certain third parties. We believe that our customers will benefit from these arrangements, but out of respect of our clients' privacy, we will remove such information from disclosure upon request (via e-mail to webmaster@docjohnson.com) by our customers.

Choice/Opt-out

Our customers are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. Customers who no longer wish to receive our newsletters and promotional communications via e-mail may opt-out of receiving these communications by clicking on the link provided in the e-mail or by visiting our contract us page.

Security

We take every precaution to protect our customers' information. When customers submit sensitive information via our website, their information is protected both online and off-line.

When our free sample form asks users to enter sensitive information, that information is encrypted and is protected by a secure password protected database.

We also do everything in our power to protect user-information off-line. We restrict all of our customers' information to our office, and only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.

If you have any questions about the security at our website, please contact us via e-mail at to webmaster@docjohnson.com.

Supplementation of Information

To fulfill our obligation to our customers, it is sometimes necessary that we supplement the information that we receive with information from third party sources.

Changes to Our Privacy Policy

We may modify this Privacy Policy at any time by publishing a new version on our Website. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page and/or by email. The effective date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at:
Telephone: 818-765-1543
Facsimile: 818-765-6060
Postal Address: 11933 Vose Street
North Hollywood, CA. 91609
Website: www.docjohnson.com