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FREQUENTLY ASKED QUESTIONS

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GENERAL INFORMATION:

  • Do you really make your products in the USA?

    Doc Johnson was born in 1976 when our founder, Ron Braverman, purchased a very small company that sold adult toys along with gag novelties and rubber fishing items. Since then, the Doc Johnson brand has grown and evolved, but one theme that has remained constant is our strong commitment to American manufacturing. Today, not only do we produce the majority of our products in America, but we also strive to create the most high-quality, innovative, and body friendly products on the market. As most companies continue to take their production overseas, we are proud to say that we’re still bringing you premium, hand-crafted products that are Made in America.

  • What is your #1 selling toy of all time?

    We have been lucky enough to have many of the industries bestselling products of all time. Our 8” Classic Dong has been a bestseller for 35 years and remains incredibly popular to this day. From the Original Pocket Rocket™ to our iVibe Rabbit™ series to our award-winning TRYST™ vibrators, we have created brand names that stand the test of time.

  • How do I warranty my product?

    Please see our product warranty page for details.

  • If I have an idea of a product, how do I suggest it?

    On our Contact Us page, click on the “Product Idea” tab and fill out the provided form.

  • What is UR3®?

    UR3® stands for Ultra Realistic 3.0. It is the 3rd version of our best-selling Realistic® family of products. It is by far the most life-like material in the industry. It perfectly mimics the feel and touch of human skin. That is why we make all of our best-selling strokers and masturbators, as well as some incredible dongs and dildos, in UR3®. Our UR3® is made from TPE, phthalate-free and as always Proudly Made in America.

  • What is ULTRASKYN™?

    ULTRASKYN™, formerly known as UR3®, offers a truly realistic intimate experience. It's our best-selling Ultra-Realistic family of products. It is by far the most lifelike material in the industry. It perfectly mimics the feel and touch of human skin. UltraSKYN™ also offers progressive dual density in many options and provides a genuine lifelike feel, just like being with a real partner. That’s why we make all of our bestselling strokers and masturbators, as well as some incredible dongs and dildos in ULTRASKYN™

  • What is FIRMSKYN™?

    FIRMSKYN™ is Doc Johnson's classic firm PVC material used for The D and many other collections. Like their ULTRASKYN™ counterparts, FIRMSKYN™ products are handcrafted at Doc Johnson® headquarters to ensure quality. FIRMSKYN™ meets consumer demands for dildos and dongs in PVC, one of the most popular pleasure product materials of all time.

  • What is SECONDSKYN™?

    SECONDSKYN™ silicone is an amazingly soft, flexible silicone that yields to the touch and molds to your most sensitive areas. Warming, vibration, and other effects are effortlessly transferred via SECONDSKYN's™ liquid-smooth cushioned surface and interior. This material offers the same hygienic and hypoallergenic features of all pure silicone products, with an extra-squeezable lifelike feel.

  • What is R5?

    R5® is our 5th generation Realistic® material that we specifically use for our Realistic Cocks®. We believe that it represents a great balance of softness and rigidity and delivers the realistic feel of an erect penis. R5® is made from PVC, phthalate-free and as always Proudly Made in America.

  • What is Vac-U-Lock™?

    Vac-U-Lock™ is a US patented harness attachment system. The key is the Vac-U-Lock™ Plug. When the plug is forced into the plug receiving devices' hollow, air is expelled from the hollow and a vacuum-like fit is achieved, locking the attachment in place. Thus Vac-U-Lock. It was the first of its kind 20 years ago when it was developed and still continues to be the strongest brand name in harness systems today. With countless attachments, plugs and full harness systems, Vac-U-Lock™ is an all-encompassing modular sex system that gives the user the ability to pair different attachments with different harnesses and Vac-U-Lock™ plugs to create infinite possibilities.

  • What is TRUSKYN™?

    An Iconic sensation. Actively creates the tender feel of real skin. TRUSKYN™ is pure, hygienic, health grade silicone that has been proprietarily handcrafted into a form that emulates actual skin, right down to warming to your own body temperature.

  • How should I clean my products?

    Non-vibrating products can effectively be cleaned with mild soap and water. If you have a Platinum Silicone or non-vibrating glass product you can also clean it in boiling water or your dishwasher (top-rack). To maintain the quality of your ULTRASKYN™ products, we recommend using our ULTRASKYN™ Refresh Powder after each cleaning.

  • What is the proper way to store my product?

    Store your products in a cool, dry place. Be sure to keep your sex toys separated from each other during storage, as certain materials can wear from prolonged direct contact with other materials. Good storage practices help to maintain the quality and life of your toys.

  • What if I have a question that isn’t listed on the FAQ page?

    If you have any specific questions that are not answered on this page, please do not hesitate to ‘Ask a question.

PRODUCT QUESTIONS:

  • Lubricants/Body Glides:
    • What are lubricants/body glides?

      Personal lubricants are specialized lubricants that can be used during sex and sexual acts like masturbation to reduce friction between body parts, or between body parts and other objects. They can be used during intercourse or applied to sex toys to reduce friction or ease in penetration.  

    • What are the different kinds of lubricants?

      The three main categories of lubricants are water-based lubricants, silicone-based lubricants, and hybrid lubricants.

    • What are water-based lubricants?

      Water-based lubricants are water-soluble and easily absorbed. They come in different levels of viscosity, flavors, and scents. Water-based lubricants are also easily cleaned with water and are compatible with toys made of all materials.

      Doc’s Favorite Water-Based Lubricants:
      *Sasha Grey Love Spit *Ultra Lube

    • What are silicone-based lubricants?

      The major benefit of using silicone-based lubricants is that they stay slick for longer periods of time. They do not break down in water, which means that they’re the lubricant of choice when it comes to intimate activities involving water (ie. showers, baths, swimming pools, hot tubs, etc.)

      Note: unlike water-based lubricants, silicone based lubricants may not be compatible with all toy materials (specifically silicone and UR3/ULTRASKYN)

      Doc’s Favorite Silicone-Based Lubricants:
      *OptiMALE Silicone Glide * Mood - Silicone Glide

    • What are hybrid lubricants?

      Hybrid lubricants are just that - a mix of silicone and water-based. These lubricants provide the long-lasting moisture of silicone lubricants with the easy clean-up of water-based lubricants. Note: Hybrid lubricants may not be compatible with all toy materials (specifically silicone and ULTRASKYN™)

      Doc’s Favorite Hybrid Lubricants:
      *TitanMen Hybrid Lube

    • What lubricants are safe to use with condoms?

      For Latex, Polyurethane, and Polyisoprene condoms, your best bet would be water-based, silicone-based, or hybrid-based lubricants. Do not use oil-based lubricants with Latex, Polyurethane, or Polyisoprene condoms. With lambskin condoms, you can use water-based, silicone-based, hybrid-based, and oil-based lubricants safely.

    • Can lubricants ease the discomfort of personal dryness?

      Yes, lubricants may be used to supplement personal moisture as needed.

    • Are all your products safe for both men and women?

      Lubricants are safe for both men and women unless otherwise noted. Should irritation occur, discontinue use immediately and consult your physician.

  • Vibrators:
    • How do vibrators work?

      In most modern vibrators, the actual vibrations come from an oscillating internal motor. Aside from that, the construction of the vibrator, as well as the size of the batteries or whether it connects to an external power source, will determine the strength and functions of vibrations.

    • Do all vibrators feel the same?

      No, vibrators vary greatly in speed and intensity of vibration. Some vibes have multiple speeds and settings, and the material that they are made out of will also affect the sensation produced. Battery-powered vibrators are generally less powerful, while plug-in electrical models have stronger motors.

    • Where can I buy vibrators online?

      We recommend you using our Retail Finder on our website which has a huge selection of online retailers and you can sort by state and zip code search for a retail store near you.

    • How should I store my vibrator?

      Store your vibe in a secure, dry location.  Be sure to keep your sex toys separated from each other during storage, as certain materials can wear from prolonged direct contact with other materials. We recommend that you take the batteries out of your vibrators between uses. 

    • How should I clean my vibrator?

      Your method of cleaning your vibrator will depend on the material.

      Materials Cleaning Guide:

      **Silicone
      Whether your toy is a dildo or an other device, silicone is the easiest material to clean due to its nonporous and inert physical nature. You can take several routes to clean a silicone product – either wash the toy with warm water and soap, boil it for 3 minutes in water or simply pop it into the top-rack of a dishwasher and run it as usual!

      **ULTRASKYN
      To keep your ULTRASKYN™ product in top working shape, wash your toy with mild soap and warm water, then pat it dry. Allow it to completely dry before storage. ULTRASKYN™ is porous and must be stored dusted in our ULTRASKYN™ Refresh Powder. Do not store your ULTRASKYN™ product near other materials, as this might eventually cause a reaction that breaks down the product.

      **PVC/ABS/R5
      If the toy isn't waterproof, do not submerse it in water! Whether in the form of a vibrator, dildo, or plug, you can clean your PVC, ABS, and R5 toys with Doc Johnson Antibacterial Toy Cleaner, or with warm water and mild soap. Dry thoroughly before storing, and if the toy isn’t waterproof, do not submerse it in water! As with our ULTRASKYN™ toys, do not store your PVC, ABS, or R5 toys directly next to any other materials.

      Doc Johnson products are built to last, as long as you care for them properly!

    • If my vibrator breaks can I get it fixed?

      Please see our product warranty page for details about our policy.

    • What's the best vibrator for a man?

      For anal vibrations, you may want to explore our selection of vibrating anal plugs. Vibrating cock rings are another great option!

      Doc’s Favorite Male Vibrator Options:
      *Men’s Pleasure Wand *OptiMALE Vibrating C-Ring

    • What is a multi-function vibrator?

      The term ‘multi-function’ usually refers to a vibe that features more than one type of vibration pattern, or a vibe that can stimulate multiple erogenous zones simultaneously. Some examples of different vibration patterns would be slow vibration, fast vibration, increasing strength of vibration, and pulsating vibration. 

    • How long will the batteries last?

      Battery life depends on the amount of power the device uses. It’s a good habit to take out your batteries in between uses and when storing.

  • Dildos/Dongs:
    • What is a dildo/dong?

      Dildos and dongs are insertable sex toys. They can be phallic-shaped, but they also come in many other shapes and sizes. We carry several dongs/dildos that are molded directly from actual male porn stars. 

    • What are dildos/dongs made of?

      Dildos and dongs come in many different kinds of materials. Below are some of the most common dildo/dong materials and their properties…

      Materials Guide:

      PVC:
      PVC is one of the most widely used materials in the world. In the adult market PVC allows the flexibility to make the toys soft, medium or firm. PVC also allows for a beautiful array of fun colors. You will find many of your favorite and bestselling Doc Johnson toys made from this, phathalate-free material; from vibrators to dongs to dildos and butt plugs.

      TPE/TPR:
      Combining some of the best of rubber and plastic qualities, TPE/TPR has the ability to be used in a wide array of adult products. Our TPE/TPR is phathalate-free. TPE/TPR can be made very soft without the threat of the product breaking down, which is why it is the material of choice for all of the Doc’s amazing masturbators.

      ABS:
      ABS is the most well known hard plastic. The primary properties of ABS are impact resistance and toughness. Due to the fact that ABS is always in a hard state, it does not contain any plasticizers, which makes it phthalate-free and nonporous.

      Silicone:
      Considered to be the most hygienic material in the adult market, silicone is widely used due to its nonporous and inert physical nature, durability, the ability to be thoroughly cleaned, and lack of phthalates. Silicone is a great replacement to PVC because it mimics a lot of the capabilities, softness and flexibility, while staying attractive to the more health-conscience consumer. Silicone is considerably more expensive than other materials due to its high-value qualities and the process in which it is used to make products.

      Glass:
      Borosilicate glass is a type of glass that is more resistant to thermal shock or stress, and therefore does not break during normal use. Glass is another very hygienic material that offers users a unique toy experience. Available in vibrating and non-vibrating toys, glass gives consumers an expanse of uses.

    • There are so many different types of dongs/dildos! Which one is best?

      The ‘best dildo’ is simply the one you are most comfortable with. We produce dildos and dongs in all manners of shapes and sizes, and in a variety of materials. Our materials guide (above) may help you narrow down your search!

    • How should I clean my dildo?

      Cleaning your dildo depends on what kind of material it’s made of. Though commercial sex toy cleaners are always a good choice, most sex toys can be cleaned with warm water and mild soap. If your dildo is made of our realistic ULTRASKYN™ material, we recommend using our ULTRASKYN™ Refresh powder to keep it smooth and extend its usability.  For more information, please see Materials Cleaning Guide.

    • Do I need to use lubrication with dildos?

      Whether you’re playing with a dildo or another sex toy, we recommend you use lubrication as needed. How much lubrication you should use, or whether you should use lubrication at all, depends on your personal preference and comfort.

  • Penis Pump:
    • What are penis pumps?

      Penis pumps are usually used either as male masturbation devices or aids to induce or maintain an erection.

    • How do I use a penis pump?

      Be sure to read and follow all operating and safety instructions that come with your penis pump. See OptiMALE Power Pump Instructions Flyer for further reference.

      Important note: If you have symptoms of erectile dysfunction (ie., inability to achieve an erection that is sufficient for sexual intercourse), consult your physician prior to using any of our pumps to avoid a potentially harmful delay in diagnosing any of the most common causes of this condition, such as diabetes, multiple sclerosis, cirrhosis of the liver, chronic renal failure, or alcoholism. Our penis pumps are not intended for medical use and have not been clinically tested or approved. Use of our penis pumps are done at your own risk. They are recreational devices and are not empirically validated.

    • How can I clean my penis pump?

      Do not submerge, wash, or get the pump/motor wet. Disassemble your penis pump, when possible and wash the cylinder, sleeves, and/or hose by hand with soap and warm water, and air dry completely before reassembling and storing.

  • Masturbators:
    • What are masturbators made of?

      Unless otherwise noted, Doc Johnson masturbators are typically made with our ultra realistic ULTRASKYN™ material. ULTRASKYN™ is our best-selling Ultra-Realistic family of products. It is by far the most lifelike material in the industry, perfectly mimicking the feel and touch of human skin.

    • How do I clean my ULTRASKYN™ masturbator?

      To keep your ULTRASKYN™ masturbator in top working shape, make sure to wash it between each use-- we recommend mild soap and warm water. Pat it dry once it has been washed thoroughly, then dust it with our ULTRASKYN™ Refresh Powder. Do not store your ULTRASKYN™ product near other materials, as this might eventually cause a reaction that breaks down the product.

  • Cock Rings/C-Rings:
    • What is the purpose of a cock ring?

      Cock rings can help to maintain stronger, longer-lasting erections, and more powerful orgasms for the wearer. We recommend you do not wear cock rings for longer than 4 consecutive hours. The common time frame suggested for cock rings is 20 minutes, but will differ from user to user. As always, be sure to read and follow all operating and safety instructions that come with your products.

    • Can I ejaculate while wearing a cock ring?

      Yes, you can ejaculate while wearing a cock ring. However, you can also remove the ring before ejaculation for a stronger, more powerful orgasm.

    • How should I clean my cock ring after use?

      The method of cleaning your cock ring will depend on its material. See Materials Cleaning Guide (above) for more information.

    • How do I choose the right cock ring for me?

      Doc Johnson produces cock rings in a variety of shapes and sizes. Click here to see our full catalogue of cock rings.

      Note: Prolonged and frequent use of penis enhancing devices may cause ruptured blood vessels, hemorrhage and hematoma formation. These devices can also aggravate existing medical conditions such as Peyronie’s disease, priapism and urethral stricture. Penis enhancing devices should always be used with discretion.