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Previous Questions Answered

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Sep. 20, 2018

I lost my charger for the Tryst. Help! I bought a DC adapter charger but it doesn't seem to be working. Any suggestions ?


If your charger is lost, misplaced or broken, you can email and purchase a replacement charger.

Sep. 14, 2018

What is the status of my order? I never got a follow up email?


If you are ordering online and did not receive a confirmation email you can follow these steps; 1) check your spam folder, 2) make sure you ordered directly from, 3) lastly, you can email customer service at or call (833) 232-2352 to check on your order.

Sep. 14, 2018

I bought an ULTRASKYN product and was wondering what cleaner was recommended for it.


We recommend our using any of our Doc Johnson toy cleaners. After cleaning be sure to also powder your product with our ULTRASKYN Power.