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You must be 18 years of age or older to submit a question. While Doc Johnson has made reasonable efforts to include information on this site that is timely and accurate, we make no representations or warranties as to the accuracy of such information. Moreover, Doc Johnson Enterprises assumes no liability or responsibility for any errors or omissions in the information or the contents of this site. Your use of this website and all content herein are exclusively at your own risk. The content of and information contained on the Doc Johnson website is the opinion of the contributor and/or the author of such content and/or information. Doc Johnson accepts no responsibility or liability for any loss, cost, claim or expense arising from any reliance on such content or information. Users should independently verify such content or information before relying on it. In no event shall Doc Johnson be liable for any special, incidental, indirect or consequential damages of any kind arising out of or in connection with the use of the content derived from the Doc Johnson website, whether or not advised of the possibility of damage, and on any theory of liability.

Previous Questions Answered

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Sep. 20, 2018

I lost my charger for the Tryst. Help! I bought a DC adapter charger but it doesn't seem to be working. Any suggestions ?

 

If your charger is lost, misplaced or broken, you can email cs@docjohnson.com and purchase a replacement charger.

Sep. 14, 2018

What is the status of my order? I never got a follow up email?

 

If you are ordering online and did not receive a confirmation email you can follow these steps; 1) check your spam folder, 2) make sure you ordered directly from shopdocjohnson.com, 3) lastly, you can email customer service at cs@shopdocjohnson.com or call (833) 232-2352 to check on your order.

Sep. 14, 2018

I bought an ULTRASKYN product and was wondering what cleaner was recommended for it.

 

We recommend our using any of our Doc Johnson toy cleaners. After cleaning be sure to also powder your product with our ULTRASKYN Power.