All Doc Johnson products carry a Limited 30 day Warranty from the date of purchase. If your product fails to work due to any defect in workmanship or materials, Doc Johnson will replace your purchase with the same product. All products are replaced with new products, not repaired. More information below regarding warranty submissions. *Void outside of North America.
Please fill out the form below to register your new Doc Johnson product.
WARRANTY SUBMISSION REQUIREMENTS
To obtain Warranty Service of your product, ship your defective product in its entirety with original packaging along with a note describing the defect to the below address, together with a proof of purchase receipt within the last 30 days and Warranty Fees of $15.00 (check or money order) payable to Doc Johnson Warranty Dept (all shipping arrangements must be made by you and all shippping charges and (or) insurance must be fully prepaid). Print and fill out the Age Verification Form (PDF FORMAT) and attach with your Warranty Claim. You must be 18 years or older to submit your Warranty Claim.
Do not leave batteries in the vibrator between uses. If the vibrator fails to operate, check all batteries, their position in the battery compartment, and the metal spring clips which hold the batteries in place.
DOC JOHNSON ENT.
ATT. WARRANTY DEPT.
P.O. BOX 9908
NORTH HOLLYWOOD, CA 91609-9908